Human service organizations face daunting challenges in managing information: isolated silos, vexing information systems, difficulties in producing desired performance indicators, and the strain of meeting upstream funders’ disparate data requirements.
Systems thinking is the starting point for resolving all of these problems.
Information Systems Strategy
Human service organizations need information systems that manage data as usefully for analytics as for operations, and that can evolve gracefully when programs and needs change.
Facing the Flexibility Problem in Human Service Information Systems
Data Administration Newsletter (4/2013)
A Taxonomy of Barriers to Producing Performance Indicators on Human Service Programs
Data Administration Newsletter (9/2012)
The foundation of an information system is its data model. A data-centric methodology can produce a higher quality information system.
Why Clarity and Holism Matter for Managing Human Service Information
Data Administration Newsletter (4/2012)
Modeling Participant Flows in Human Service Programs
Journal of Technology in Human Services 22:4 (2004)
An Ecosystems Approach to Human Service Database Design
Journal of Technology in Human Services 24:1 (2006)
A Framework for Logical Data Models in Courts
Data Administration Newsletter (12/2010)